1. Introduction
Access Store ( https://accessstore.com) values your trust and is committed to protecting your privacy. We are a company dedicated to providing high-quality mobile device repair services. Please read this Privacy Policy and provide consent to allow us to offer our services to you.
- Access Store
- Plaça d'Artós, n7, Sarrià-Sant Gervasi, 08034 Barcelona
- Phone: +34 932 059 752
2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Contact Data
When you contact us through our website, we collect the information you provide, such as your name, email address, phone number, and any details related to your repair request. This information is used to process your inquiries and provide repair services. You can request to view, edit, or delete this information at any time by contacting us.
Appointment and Service Data
To schedule repair appointments or process service requests, we may collect details such as your name, contact information, and device information (e.g., model, issue description). This data is necessary to provide you with repair services and updates on your repair status.
Comments
If you leave comments or reviews on our website, we collect the data shown in the comment form, along with your IP address and browser user agent string to help detect spam.
Contact Form
Information submitted via our contact form is sent to our company email, hosted by a third-party email provider that complies with GDPR and EU/US “Privacy Shield” standards. This data is used solely for customer service purposes and is not used for marketing or shared with third parties without your consent.
Google Analytics
We use Google Analytics for anonymous reporting of website usage. No personalized data is stored. To opt out of Google Analytics tracking, use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information for the following purposes:
- Scheduling and managing repair appointments.
- Providing customer support and technical assistance.
- Sending updates about your repair status or important service-related information.
- Preventing fraudulent transactions and ensuring the security of your data.
- Customizing your website experience for ease of use.
- Ensuring smooth website performance and administrative functions.
3. Embedded Content
Our website may include embedded content, such as YouTube videos or social media feeds. These behave as if you visited the third-party website directly. These sites may collect data, use cookies, or track interactions if you are logged into their services. Below are the services we may use:
YouTube
We may embed YouTube videos on our site. YouTube has its own cookie and privacy policies, which we do not control. No cookies or IP data are sent to YouTube until you consent. See their privacy policy: YouTube Privacy Policy.
Social Media
We may display social media feeds (e.g., Facebook, Instagram, or X) on our site. These platforms have their own privacy policies, and no data is sent to them until you consent. See their respective policies:
4. Cookies
Our website uses cookies—small text files stored on your device to enhance your browsing experience. Cookies help retain preferences, enable site functionality, and provide anonymized data to tools like Google Analytics. You can disable cookies in your browser settings if preferred.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
If you create an account on our site, we may use cookies to authenticate your session and personalize your experience. These cookies are specific to the platform hosting our website and are used to ensure secure and smooth functionality.
5. Who Has Access To Your Data
If you are not a registered user, we do not retain any personal information about you. For registered users or customers who submit repair requests:
- Our support team may access your information to provide assistance with repair requests..
- Our system administrators may access your data to manage services.
6. Third Party Access to Your Data
We do not share your personal information with third parties in a way that reveals identifiable details (e.g., name, email). We only share limited data with trusted partners to provide our services, such as:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For
Data from contact forms, repair requests, or comments is retained until you request its deletion. For registered users, personal information in your profile can be viewed, edited, or deleted at any time (except for certain account details, like email addresses, required for service provision). Administrators may also access and edit this data to provide support.
8. Security Measures
We use the SSL/HTTPS protocol throughout our
site. This encrypts our user communications
with the servers so that personally
identifiable information is not
captured/hijacked by third parties without
authorization.
In case of a data breach, system
administrators will immediately take all
needed steps to ensure system integrity, will
contact affected users and will attempt to
reset passwords if needed.
9. Your Data Rights
General Rights
If you have submitted data via our website, you can request an exported file of your personal data or ask us to delete it. Deletion requests do not apply to data we must retain for administrative, legal, or security purposes (e.g., basic account information for active customers). Deleting your data may prevent us from offering further services.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
Our website may link to third-party sites not screened for privacy or security compliance. We are not responsible for their practices. Social media links or icons do not connect to third parties unless you explicitly click them. Review the privacy policies of any third-party sites you visit.
11. Release of Your Data for Legal Purposes
We may disclose your information if required by law, such as in response to a government request or legal action. We will notify you of any subpoena affecting your privacy, unless prohibited, and may attempt to quash it. We may also report fraudulent activities or release data if we believe it is necessary for legal reasons. Any data disclosure will comply with applicable laws in your country.